Frequently Asked Questions

What are your hours of operation?
We are available Monday-Friday 8am – 5pm via phone, we do not have a walk-in office. Give us a call at 920-497-1755.

I want to rent a space, how can I do so?
Give us a call during business hours and we can get you setup over the phone. All you need is access to your email and a debit or credit card to complete the transaction. If you don’t have access to email we can set an appointment to meet with you at whichever property you’re interested in.

What is required to rent a storage space?
To rent a storage space we will need to draft a rental agreement. You will need the following information on hand.
-Your full name
-Mailing address
-Email address
-Phone number
-Drivers license # (or a valid state or government issued ID #)

Is a security deposit required?
Yes. A deposit equal to one month’s rent is required for all spaces. The security deposit is refundable as long as there is no outstanding balance, the space is returned in rentable condition, and we have received a proper one calendar month notice to vacate.

Do you insure my items?
The lessee is required to carry their own insurance to protect their items. If your items are important enough to store, they’re important enough to insure.

Do I need to provide my own lock?
Yes, you will need to provide your own lock at all locations. We recommend using a disc style lock, which can be found at most hardware big box stores.

Is there a minimum rental period?
At our Green Bay locations the minimum rental period is two months. At our Manitowoc locations the minimum rental period is one month.

What are your rates?
Rates vary by location and size of the space. Please give us a call at 920-497-1755 for current pricing and availability.

When can I access my storage space?
Rental spaces can be accessed 24/7, 365 days a year.

How far in advance can I reserve a storage space?
We reserve spaces no longer than one week in advance.

What do I need to do when I move out?
You will need to provide us with a written calendar month notice to vacate. Then leave the storage space completely empty, broom swept and unlocked by the last day of the calendar month you will be renting. You can provide your notice on our website via the notice to vacate form.

Do you sell moving supplies?
No, unfortunately we do not sell moving or packing supplies at this time.

Why am I still being charged for a space I no longer need?
There are several reasons this could be happening. You either left belongings in the space and didn’t fully move out, your space was still locked after the date you provided a notice to vacate, or your notice to vacate was received late and you didn’t pay for the last month’s rent owed.

What happens if I leave items in my space that I don’t want?
Any items left in your space are your responsibility. Lok-Safe does not clean-out spaces. We will continue to charge you rent until your space is empty and unlocked.

Do you provide monthly statements?
At this time Lok-Safe does not provide monthly billing. You can access your online account at anytime to check your balance due and can set yourself up with auto-pay which automatically takes payments the first of each month.

When are rental payments due?
The rental due date is the first day of the month. A late fee is enforced if payments are not received (not postmarked) by the 10th day of the month.

What form of payments can I use?
You can pay online with debit or credit card or you may also pay via mail using a check, cashiers check or money order. Mailed payments can be sent to the following address:

Lok-Safe Storage
PO Box 28133
Green Bay, WI 54324

To make a payment online go to our website at http://www.loksafestorage.com, then click “make a payment” and enter your account information. If you have not created an account yet, do so by clicking “create account.” You will need to reference your rental agreement to find the five digit space code along with the last seven digits of the phone number you provided us on your rental agreement.

*Any delinquent account more than 60 days past due must be paid in full, in the form of a cashiers check. No exceptions will be made.

My space has been overlocked and I’ve paid, when will it be unlocked?
If the payment is issued with a cashiers check, debit or credit card the space will be unlocked within three business days. If a personal check payment is issued it will be a minimum of 10 days or a maximum of 17 days before the space is unlocked.

How much notice must be given when I move out?
One calendar month notice in writing is required to terminate your rental agreement. If you’d like to give us your notice to vacate you can either mail us a signed letter, or use our notice to vacate form online.